Refund policy

CottonTech offers exchanges on eligible items within 3 days of delivery.

Exchanges

Need a different size or color?

Eligible Tech Shirts may be exchanged for another available size or color, subject to stock availability.

To qualify for an exchange:

• The exchange request must be made within 3 days of delivery
• The item must be unworn beyond trying it on
• The item must be unwashed
• The item must be free from stains, odors, damage, or signs of wear
• The item must be returned in its original condition
• Original packaging must be included with the product

Once the returned item has been received and inspected, the replacement will be arranged.

Exchange delivery fees

For size or color exchanges, delivery costs are the responsibility of the customer.

The applicable delivery fee will be communicated before the exchange is arranged.

If the item received is damaged, defective, or different from what was ordered, CottonTech will cover the exchange delivery cost.

Damaged, defective or incorrect items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Once confirmed, CottonTech will arrange a replacement at no additional cost to you.

Items we cannot exchange

We cannot accept exchanges for items that:

• Have been worn beyond trying them on
• Have been washed
• Show stains, odors, damage, or signs of use
• Have been altered or modified
• Are submitted outside the 3-day exchange period

Starting an exchange

To request an exchange, contact the CottonTech team at team.cottontech@gmail.com or on WhatsApp (+961 79 010 417) and provide your order number, the item you purchased, and the size or color you would like instead.

Please note

CottonTech's standard commercial policy is exchange only.

This policy does not limit any rights available to consumers under applicable law.